Helpi Privacy Policy

1. Introduction

Helpi Group Ltd ('Helpi', 'we', 'us', or 'our') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy is aligned with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

  • Identity Data: Name, date of birth, ID documents
  • Contact Data: Email address, phone number, address
  • Technical Data: IP address, browser type, device info
  • Profile Data: Service preferences, reviews, feedback
  • Usage Data: Pages viewed, interactions, bookings
  • Media Data: Photos, videos, and other content you upload

3. Legal Bases for Processing

We rely on the following legal bases under UK GDPR to process your data:

  • Consent: Where you have given clear consent
  • Contract: When processing is necessary for a contract for example, to enable the Hero to carry out the work you have asked for.
  • Legal Obligation: To comply with the law
  • Legitimate Interests: To improve our services and protect users

4. How We Use Your Data

We use your personal data to:

  • Provide and manage access to the platform
  • Facilitate service bookings between Customers and Heroes
  • Process payments and handle refunds
  • Improve our services and user experience
  • Comply with legal obligations
  • Communicate with you about your account or services

5. Sharing Your Data

We may share your data with:

  • Heroes or Customers to fulfil services
  • Payment processors and IT service providers
  • Law enforcement or regulatory authorities where required
  • Our parent company or affiliated entities
  • With your consent, for marketing or testimonials

6. International Transfers

Your data may be transferred outside the UK, including to countries not considered to provide an adequate level of data protection. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR, such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. You can request deletion of your data at any time by contacting privacy@helpi.group.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data (right to be forgotten)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Cookies and Tracking

We use cookies and similar technologies to track activity on our platform and store certain information. You can manage cookie preferences through your browser settings.

10. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These include encryption, access controls, and staff training.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our platform with an updated 'Effective Date'.

12. Contact Us

If you have any questions about this privacy policy or your data, contact us at:

  • Email: privacy@helpi.group
  • Address: HELPI GROUP LTD, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ

You can also contact the Information Commissioner's Office at ico.org.uk.